RETURNS

If you need to return your item, please use the returns label provided on the returns form or contact us at info@valdemario.com if you need a new one.

Items must be sent back to us within 14 days of receipt.

You have 14 days from the date that you tell us you are returning goods for the goods to be shipped back to us.

  • Items must be returned to us with tags attached & original packaging. There must be no signs of tampering with the labels or tags.
  • Items must show no signs of wear; please take care to avoid the transfer of make-up when trying on garments.
  • Items must be unworn, unwashed, undamaged and unmarked in any way. Please be careful when trying on garments to avoid make up or fake tan transferring onto the fabric. To qualify for a return the items must be free from any signs of wear or tear, including marks from make up and cosmetic products such as deodorant or fake tan.
  • Items must be returned to us in the condition you received them, with all tags attached. As our items are hand made to order, this will be a brand new condition, which is how we expect to receive them back to us.

HOW TO RETURN YOUR ITEMS


  1. Check that your product  qualify for return. They must be unworn and unwashed.
  2. Items must be returned to us in the condition you received them, with all the tags attached. Our products a handmade to a high standard, at the request of our customer and a brand new product, which is how we expect the recieve them back. They must not be damaged, stained, torn, snagged or marked in any way; including cosmetic marks from make up, fake tan or other products.
  3. Fill in the Returns & Exchanges form provided to you within your parcel. If you do not have a Returns and Exchanges form please contact our customer care team at info@valdemariofashion.com   

    The following information should be visible:

  • Full Name
  • Contact details: email or telephone
  • Order number
  • Garment returned
  • Exchange items
  • Reason for return

Make sure you are clear in writing down the item(s) you wish to return or exchange stating the size, colour and style of the returned and desired exchange item if relevant. Please also write down the reason for your return.

  1. Place the items in a small mailing bag or padded envelope instead of the original box. This will significantly reduce your postage costs upon returning the parcel to us. Do ensure the garments are well wrapped and protected as any damage caused during return shipment may cause your item to be refused.
  2. You will need to cover the cost of the return postage. We recommend using a signed for delivery option and posting with your national postage service, such as Royal Mail, AusPost, USPS, Canada Post etc.

Ship the items back to us:

  1. Valdemario Fashion

(Insert Address)

  1. Ensure that you keep the proof of posting.


Processing Refunds (if applicable)

Once your return is received and inspected, we will

  • send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, 3-5 working days

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@valdemario.gmail.com.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@valdemariogmail.com and send your item to: (insert address)


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to: (insert address)


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.